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For Business Owners & Team Leads

Any recording. Any question. Any framework.

Define a lens — built-in rubrics, free-form questions, or custom criteria — and get findings with evidence quotes. Works for support calls, sales reviews, interviews, meetings, podcasts.

Start your free trial

Free for 7 days — every feature, no credit card.

You can't listen to every recording. But you still need answers.

How it works

1
Upload call recordings
From your phone system, call recorder, or VoIP platform. Drag and drop up to 20 files at a time.
2
Apply a lens
Pick a built-in rubric or type your own question. AI finds the evidence, quotes the transcript, and flags what matters.
3
Review the insights
See team-level patterns, per-speaker breakdowns, and which criteria need attention. Drill into any recording for the full analysis.

Ask any question. Get evidence-quoted answers.

Upload a recording, pick a question (or type your own), and Recap finds the answer with quotes from the transcript — not just a summary, but specific evidence.

  • Built-in questions: "Was the issue resolved?", "What action items?", "What decisions?"
  • Type your own criteria — any rubric, any framework, any question
  • Findings with direct evidence quotes from the transcript
  • Works for any content type: calls, meetings, interviews, podcasts
  • Confidence indicators so you know how certain the AI is
Lens analysis — "Was the issue resolved?" applied to a support call with evidence quotes and resolution status

See the whole team at a glance

The team dashboard shows aggregate performance across all scored calls. Spot trends before they become problems.

  • Average score and pass rate across all calls in a folder
  • Per-speaker breakdown — see how each team member performs
  • Criteria heatmap — which areas your team struggles with most
  • Period selector (7, 14, or 30 days) to track improvement over time
  • Click any row to jump directly to the full scorecard
Team dashboard — aggregate scores, per-speaker breakdown, and criteria heatmap

Works for any team, any content type

Support call review
"Was the issue resolved?" applied to every support call. Know which issues were fixed and which need follow-up — without re-listening.
Sales call review
Type your own criteria or use a built-in rubric. Get findings with transcript evidence. Coach from specific quotes, not vague impressions.
Meeting debrief
"What decisions?" and "What action items?" across your team's meetings. Stop losing commitments that were made out loud but never written down.
Dispute resolution
Customer says "nobody told me that." Pull up the call, find the exact quote with timestamp, settle it in minutes.

Everything you need for recording analysis

Starter chips
One-click common questions: "Was the issue resolved?", "What action items?", "What decisions?", "Summarize", "Q&A me on this". Or type your own.
Batch analysis
Apply a lens to an entire folder at once. Upload a day's worth of recordings and get every analysis back without clicking one by one.
Speaker identification
AI detects who is speaking. Rename speakers once and the label sticks. Per-speaker breakdowns show individual patterns.
Full-text search
Find every call where someone said "refund," "manager," or "I was told." Search your entire recording archive instantly.
Share specific moments
Send a team member the exact 30 seconds that matter. They hear the audio and read the transcript at the same time.
Folder profiles
Tag a folder as "Call Review" and it automatically shows the insights dashboard. Organize by team, location, or time period.
Bulk upload
Drag and drop up to 20 recordings at once. Upload a full day of calls in one go from your phone system export.
Export for documentation
Download any transcript as text, Markdown, SRT subtitles, or JSON. Attach to performance reviews or training materials.

Works with any setup

Compatible with any call recording source — phone system exports, mobile call recorders, VoIP platforms, even voice memos.

Multilingual transcription — works for bilingual teams and callers.

Your recordings stay private. Never used for AI training. You control who sees what.

Simple, monthly pricing

Every account starts with a free 7-day trial — every feature, no credit card. After that, keep going on a simple monthly plan.

Free  for 7 days

All features, no credit card. Then choose a plan:

  • ✓ Starter — $29/mo · 15 hrs/month
  • ✓ Growth — $79/mo · 40 hrs/month
  • ✓ Pro — $149/mo · 100 hrs/month
  • ✓ Every feature on every plan — cancel anytime
Start your free trial

No credit card to start. When your trial ends your account pauses until you pick a plan — you’re never charged automatically.

Also built for

Dealmakers Coaches Journalists

Stop guessing. Start asking.

Upload your first batch of recordings and get evidence-quoted answers to the questions that matter.

Start your free trial